Let us monitor the entire web for you so that you can focus on what you do best. Any time the media, critics, customers, bloggers, email newsletters, or tweets mention your restaurant; we find it and let you know! Mentions are all deposited under one roof in your account and organized by type to save you time.

Our job is to constantly be on the lookout for mentions about your restaurant and let you know right away. We keep you posted by sending out daily, weekly, and monthly updates. You select which type of email works best for your needs.

Guest Pulse is the first and only social media based, lead prospecting solution for the restaurant & hospitality industries. We provide you a direct "engage" option to make contact with these potential guests immediately.

Search across your mentions to pinpoint specific conversations. This enables you to quickly filter your mentions by any topic or keyword. For example, try searching for keywords such as ambiance, brunch, bad service, or track a new or signature dish such as salmon or pork bun.

We provide personalized reports that analyze all your mentions and offer useful ways to understand your online buzz. Use these to gain insights into your user reviews, blog buzz, media coverage, top sources, and twitter activity. Track your PR efforts with precision and improve customer service.

For those who need to manage multiple restaurants, we have a solution for you as well. Our group account provides a master view of all your restaurants and also gives you the ability to toggle between each restaurant for specific control. Say goodbye to hours of sifting through Google Alerts in your inbox!

Anyone you think would benefit from being in the loop can now have his or her own login that you control. Create logins for others such as managers or your PR firm and decide what restaurants they have access to.

Do you know how your customers felt about their experience? We use natural language processing techniques to automatically determine the sentiment and tone of your mentions. View your mentions by positive, negative, and neutral tone and also track how sentiment has been trending.

By monitoring your competitors you are not only protecting your existing business, but also creating opportunities to take advantage of your competitors' weaknesses. You can learn a lot from your competition. Find out what people are saying about your closest competition and maintain a competitive edge through actionable intelligence.

We will explain in plain english what these mentions mean and how to deal with them. Knowing what is being said about your restaurant is only half the battle. What really matters is how you use the information. We're here to help with weekly/monthly training & coaching calls, crisis notification and engagement management.

What's better than asking someone who knows best when you have a question at 2pm or 2am? Not sure the best way to handle a certain mention or need some help tracking a guest down who posted something about your property so you can speak with them further? We have you covered. With every GuestPulse account you get access to your very own Reputation Genius™ that is never more than a call, click or tweet away.